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Online Shopping at DesignDuality | FAQ

home / Online Shopping at DesignDuality | FAQ

Visit the DesignDuality Login page to create an account. You can also login using our DesignDuality app from App Store and Google Play.

Visit the DesignDuality Login page to create an account. You can also login using our DesignDuality app from App Store and Google Play.

Our designers curate garments that are unique and hence it is unlikely to be restocked. Do write to us on support@designduality.studio if you would like to order any special design.

Our designers curate garments that are unique and hence it is unlikely to be restocked. Do write to us on support@designduality.studio if you would like to order any special design.

Absolutely, all products listed on DesignDuality are 100% authentic. We have direct partnerships with all the designers and brands to ensure all products are genuine.

Absolutely, all products listed on DesignDuality are 100% authentic. We have direct partnerships with all the designers and brands to ensure all products are genuine.

No, Cash On Delivery as of now is not available. Designers at DesignDuality need to procure fabric and customise the product exclusively for you. Hence, the payment is needed upfront.

No, Cash On Delivery as of now is not available. Designers at DesignDuality need to procure fabric and customise the product exclusively for you. Hence, the payment is needed upfront.

No, our shipping partners do not support delivery to PO Boxes and Lockers

No, our shipping partners do not support delivery to PO Boxes and Lockers

We are partnered with verified payment gateways and payments supported are Amex, Visa, MasterCard, Wallets etc.

We are partnered with verified payment gateways and payments supported are Amex, Visa, MasterCard, Wallets etc.

We will be sending you a confirmation mail along with the tracking ID. With this tracking ID, you can check the status of your order.

We will be sending you a confirmation mail along with the tracking ID. With this tracking ID, you can check the status of your order.

After processing the order and "In-Progress", you cannot modify the same.

After processing the order and "In-Progress", you cannot modify the same.

Yes, we at DesignDuality take security seriously and make every effort to protect your privacy or data breach. Our payment structure is protected by Secure Sockets Layer (SSL) encryption technology to secure all online transactions.

Yes, we at DesignDuality take security seriously and make every effort to protect your privacy or data breach. Our payment structure is protected by Secure Sockets Layer (SSL) encryption technology to secure all online transactions.

As a leading designer fashion brand, DesignDuality invests heavily in research. Our team attends key industry events, trade shows, exhibitions, and fashion week and follows social media to observe emerging trends. Moreover, we also have close relationships with all our designers that help us stay updated with the latest trends in the market.

As a leading designer fashion brand, DesignDuality invests heavily in research. Our team attends key industry events, trade shows, exhibitions, and fashion week and follows social media to observe emerging trends. Moreover, we also have close relationships with all our designers that help us stay updated with the latest trends in the market.

DesignDuality has launched an exclusive app for accurate and precise body measurements. You can download our DesignDuality app from the App Store and Google Play and create a login. The app has a guided video to help you accurately take the measurements and discover your size.

DesignDuality has launched an exclusive app for accurate and precise body measurements. You can download our DesignDuality app from the App Store and Google Play and create a login. The app has a guided video to help you accurately take the measurements and discover your size.

Customs and Duties are region specific and may or may not apply to the ordered goods. As we have no way of knowing this in advance, we do not handle this on the customer's behalf. The customer needs to manage any custom on their end if there is any custom.

Customs and Duties are region specific and may or may not apply to the ordered goods. As we have no way of knowing this in advance, we do not handle this on the customer's behalf. The customer needs to manage any custom on their end if there is any custom.

We have a 30-day return policy at DesignDuality. If you are unhappy with your purchase, you can process the return request by writing us at info@designduality.studio. Visit our Return and Refund Policy Page for more information.

We have a 30-day return policy at DesignDuality. If you are unhappy with your purchase, you can process the return request by writing us at info@designduality.studio. Visit our Return and Refund Policy Page for more information.

We advise you to return the product and place a fresh order of your choice after taking measurements through our DesignDuality app from App Store and Google Play. To return the product, visit our Return and Refund page.

We advise you to return the product and place a fresh order of your choice after taking measurements through our DesignDuality app from App Store and Google Play. To return the product, visit our Return and Refund page.

We have a 30-day return policy at DesignDuality. Read more about our Return and Refund Policy.

We have a 30-day return policy at DesignDuality. Read more about our Return and Refund Policy.

We will be sending you a confirmation mail along with the tracking ID. With this tracking ID, you can check the status of your order.

We will be sending you a confirmation mail along with the tracking ID. With this tracking ID, you can check the status of your order.

While we strive hard to deliver your products on time, getting them delivered faster is based on the customisation request. We request you write to us at support@designduality.studio for express delivery. We can consider your request and get back to you.

While we strive hard to deliver your products on time, getting them delivered faster is based on the customisation request. We request you write to us at support@designduality.studio for express delivery. We can consider your request and get back to you.

You can write to us at support@designduality.studio. You can directly call us at +91-8217095840, and we will be happy to assist you with any of your queries and requests.

You can write to us at support@designduality.studio. You can directly call us at +91-8217095840, and we will be happy to assist you with any of your queries and requests.

Absolutely, DesignDuality products are shipped across countries. However, it may take up to 10-15 days to ship products overseas.

Absolutely, DesignDuality products are shipped across countries. However, it may take up to 10-15 days to ship products overseas.

Any processed orders cannot be cancelled. However, you can return the product within 30 days by writing us at info@designduality.studio.

Any processed orders cannot be cancelled. However, you can return the product within 30 days by writing us at info@designduality.studio.

We strive hard to ensure our customers receive their products on time. It might take 1-3 business days to ship the products within India and 10-15 days overseas.

We strive hard to ensure our customers receive their products on time. It might take 1-3 business days to ship the products within India and 10-15 days overseas.

We advise you to return the product and place a fresh order of your choice. To return the product, visit our Return and Refund page.

We advise you to return the product and place a fresh order of your choice. To return the product, visit our Return and Refund page.

DesignDuality is an online retail store. We do not have any physical stores as of now.

DesignDuality is an online retail store. We do not have any physical stores as of now.

You can mail us at support@designduality.studio or call us at 91-8217095840 with your portfolio details. We can take it further from there.

You can mail us at support@designduality.studio or call us at 91-8217095840 with your portfolio details. We can take it further from there.

After your returned products get approved, you will receive a refund within 10-15 working days. While we will keep you updated about the process, you can write us at info@designduality.studio for any query.

After your returned products get approved, you will receive a refund within 10-15 working days. While we will keep you updated about the process, you can write us at info@designduality.studio for any query.

We request you to check the status of your order. If the order is not shipped, please get in touch with us at support@designduality.studio for further assistance.

We request you to check the status of your order. If the order is not shipped, please get in touch with us at support@designduality.studio for further assistance.

Download DesignDuality App from App Store and Google Play.

Download DesignDuality App from App Store and Google Play.

We request you to subscribe for DesignDuality’s email newsletter. It will give you regular updates on promotions, new collections, exclusive offers and more. You can subscribe at the button on our website by sharing your email ID.

We request you to subscribe for DesignDuality’s email newsletter. It will give you regular updates on promotions, new collections, exclusive offers and more. You can subscribe at the button on our website by sharing your email ID.